Frequently Asked Questions


When will I receive my order?

We strive to complete your order within 8 to 10 business days (not including weekends and holidays).

For (Frames Made to Measure), how much does the mat overlap the image so it can be mounted without falling?

We cut mats so it overlaps the image 1/8 on each side.

Do your frames come with hanging hardware?


What type of glass do you use?

At Valley Frame Decor we carry 3 types of glass:

1 - Clear Selected Regular Glass (2mm)

2 - Presevation Clear UV 99
99%UV Protection + 8% Reflection (2mm)

•Helps prevent from fading
•99% uv protection
•Less than 1% light reflection
•Crisp image resolution
•No “orange peel” surface distortion
•20% lighter than similar products
•Neutral color from all angles
•Meets iso 18902 standard
•Meets conservation standards of fatg and ppfa

3 - Artglass Water White AR UV Glass
70%UV Protection + 1% Reflection (2mm)

•No reflection
•Improved transmission
•Easy to clean and abrasion resistant
•Neutral colors in reflection and no color shift under an angle
•Easy to process to your specifications
•High durability and long lifetime of the coating

What type of matboard do you use?

At Valley Frame Decor we only carry Peterboro Concervation:

A=Concervation mats have the highest quality and are the most
consistent matboard we carry.

•Pigmented Concervation quality surface papers
•High alpha cellulose conservation core
•Bleed and fade resistant
•Buffered with calcium carbonate
•Blue wool scale reading 5 or higher

What type of backing bord will be on my frames?

We only use Conservation Foamboard.

What type of paper do you use for printing?

Our photos are printed on Epson Premium Lustre 260 Paper using a Epson Stylus Pro 9900 Printer.